Eltham North Primary School recognises the importance of the partnership between schools and parents to support student learning, engagement and wellbeing. We share a commitment to, and a responsibility for, ensuring inclusive, safe and orderly environments for children and young people.
The enclosed ‘Statement of Values ~ Promoting Healthy, Safe and Respect Communities’ document, sets out our behavioural expectations of all members in this school community, including the principal, all school staff, parents, students and visitors. It respects the diversity of individuals in our school community and addresses the shared responsibilities of all members in building safe and respectful school communities. Discrimination, sexual and other forms of harassment, bullying, violence, aggression and threatening behaviour are unacceptable and will not be tolerated in this school.
Our Statement of Values acknowledges that parents and school staff are strongly motivated to do their best for every child. Everyone has the right to differing opinions and views and to raise concerns, as long as we do this respectfully as a community working together.
In an effort to improve and provide clear guidelines for parents in respect to how to raise a concern or grievance with a teacher or the school, we have produced a two policies: 6.13a ‘School and Parent Relationships’ and 6.13b ‘Issues Resolution: Parent Concerns and Grievance process.’ The Issues Resolution policy outlines the agreed process for resolving issues as they arise.
To contextualise the process, there is acknowledgement that disagreements tend to be a part of our lives and for the most part, they're often inevitable. However, dealing with disagreement effectively can create positive outcomes. When a disagreement is handled inappropriately, the outcome can be destructive and rarely in the best interest of either party. Reacting negatively, loudly and aggressively or sitting back and saying nothing are two responses that rarely lead to a positive outcome.
The Issues Resolution Policy is based on the following understandings:
* Parents and school staff members should work closely together to address the issues.
* It is important for both parties to realize that the goals for the child are 'shared goals' - the child's interest comes first.
* Be aware that emotions can sometimes stand in the way of an effective resolution. It is important to acknowledge the emotions involved, but to avoid confrontation and deal specifically with solutions to the identified issues.
* Be prepared to compromise - effective resolution usually requires some form of compromise on both parties’ behalf.
* Both parties should commit to the recommended solutions and agree on when any follow up contact should occur.
Please find enclosed relevant documents for you to read: